This item has been added to your cart.
Should I order it along with the items in my shopping cart?
Incorrect Address / Failure to Receive / Delivery Failure
If delivery cannot be completed due to an incorrect or incomplete shipping address, failure to receive the package, failure to respond to the local carrier, or failure to complete any required customs or delivery procedures within the applicable timeframe, the shipment may be returned or disposed of by the carrier or customs.
In such cases, no refund or reshipment will be provided.
Delivery Notifications
For international shipments, the local carrier may contact the recipient regarding delivery or customs clearance using the contact information provided at checkout (e.g. email, SMS, or telephone).
Customers are responsible for monitoring shipment tracking, responding promptly to any communications from the local carrier, and completing any required delivery or customs procedures.
Failure to receive our shipment notification email does not exempt the recipient from these responsibilities and does not constitute seller responsibility if the shipment cannot be delivered for the reasons stated above.
Shipment notification emails are provided as a courtesy and are not a condition of delivery.
Damaged Item Notice
If your item arrives damaged, please provide clear photos of the outer packaging, inner packaging, and the damaged item. A video is appreciated, if possible.
Original Packaging Notice
The original manufacturer-supplied packaging (including OPP bags, boxes, tags, and other packaging materials) is considered part of the product. Returns or exchanges may be refused if the original packaging is missing, replaced, or cannot be returned in its original condition.
International Shipping Notice
Import VAT, duties, taxes, customs fees, or handling charges may apply to international shipments, including replacement shipments. These charges are determined by the destination country and are the recipient's responsibility. Please refer to your local customs regulations for details.
We are not responsible for delays, delivery failures, returns, or disposal of shipments resulting from the recipient's failure to provide accurate shipping information or comply with local carrier or customs requirements.
Shipping Information
Courier | Korea Post Premium EMS *Orders shipped to Italy are sent via DHL.
Shipping Regions | Please make sure to check the country selection option in the product order section.
Shipping Fee | Varies by country, region, and the total volumetric weight of the order.
Shipping Time | Approximately 5-12 days (varies by destination. Delays may occur due to courier conditions, natural disasters, or delivery service strikes.)
*United States: Average delivery time 5–7 days (Only orders with a total volumetric weight of 3kg or less can be delivered.)
Cities with direct flights from Korea : Average 3–4 days (e.g., Tokyo, Hong Kong, Singapore)
Return & Exchange Policy
How to Request a Return/Exchange | We will assist you with exchange or return requests submitted through our 1:1 Inquiry Board.
Customer Support Email | shop@wavy.kr
1:1 Inquiry | My Account → Support (This is the fastest way to receive assistance.)
Return/Exchange Window | Requests can be made within 7 days of receiving the product.
For full details, please refer to the “Return/Exchange” tab on the product page or go to My Account → Order History → Return/Exchange.
Return/Exchange Costs
Change of mind: Customer is responsible for all international shipping fees, customs duties, and related charges (round-trip).
Defective or incorrectly delivered items: The company covers all international shipping fees, customs duties, and related charges.
Incorrect Address / Failure to Receive / Delivery Failure
If delivery cannot be completed due to an incorrect or incomplete shipping address, failure to receive the package, failure to respond to the local carrier, or failure to complete any required customs or delivery procedures within the applicable timeframe, the shipment may be returned or disposed of by the carrier or customs.
In such cases, no refund or reshipment will be provided.
Delivery Notifications
For international shipments, the local carrier may contact the recipient regarding delivery or customs clearance using the contact information provided at checkout (e.g. email, SMS, or telephone).
Customers are responsible for monitoring shipment tracking, responding promptly to any communications from the local carrier, and completing any required delivery or customs procedures.
Failure to receive our shipment notification email does not exempt the recipient from these responsibilities and does not constitute seller responsibility if the shipment cannot be delivered for the reasons stated above.
Shipment notification emails are provided as a courtesy and are not a condition of delivery.
Damaged Item Notice
If your item arrives damaged, please provide clear photos of the outer packaging, inner packaging, and the damaged item. A video is appreciated, if possible.
Original Packaging Notice
The original manufacturer-supplied packaging (including OPP bags, boxes, tags, and other packaging materials) is considered part of the product. Returns or exchanges may be refused if the original packaging is missing, replaced, or cannot be returned in its original condition.
International Shipping Notice
Import VAT, duties, taxes, customs fees, or handling charges may apply to international shipments, including replacement shipments. These charges are determined by the destination country and are the recipient's responsibility. Please refer to your local customs regulations for details.
We are not responsible for delays, delivery failures, returns, or disposal of shipments resulting from the recipient's failure to provide accurate shipping information or comply with local carrier or customs requirements.
Shipping Information
Courier | Korea Post Premium EMS *Orders shipped to Italy are sent via DHL.
Shipping Regions | Please make sure to check the country selection option in the product order section.
Shipping Fee | Varies by country, region, and the total volumetric weight of the order.
Shipping Time | Approximately 5-12 days (varies by destination. Delays may occur due to courier conditions, natural disasters, or delivery service strikes.)
*United States: Average delivery time 5–7 days (Only orders with a total volumetric weight of 3kg or less can be delivered.)
Cities with direct flights from Korea : Average 3–4 days (e.g., Tokyo, Hong Kong, Singapore)
Return & Exchange Policy
How to Request a Return/Exchange | We will assist you with exchange or return requests submitted through our 1:1 Inquiry Board.
Customer Support Email | shop@wavy.kr
1:1 Inquiry | My Account → Support (This is the fastest way to receive assistance.)
Return/Exchange Window | Requests can be made within 7 days of receiving the product.
For full details, please refer to the “Return/Exchange” tab on the product page or go to My Account → Order History → Return/Exchange.
Return/Exchange Costs
Change of mind: Customer is responsible for all international shipping fees, customs duties, and related charges (round-trip).
Defective or incorrectly delivered items: The company covers all international shipping fees, customs duties, and related charges.